WebUI agent inventory issue when using multidomain eem

Products

• Autosys Workload Automation

Issue/Introduction

We have recently installed Autosys WebUI in our environment. We are facing below issue.

1. WebUI agent inventory issue: Agent missing in WebUI Agent inventory tab but when we update the webUI configuration it will show up for the active session and again went off once session is refreshed.

Please find our WebUI details as below.

Product Name: AutoSys Web UI
Copyright: Copyright (c) 2020 Broadcom All rights reserved.
Release: 12.0
Service Pack: 01
Maintenance Level: 00
Build Number: 1142
Volume Label: ae-webui-12.0.01-11-29
Platform: Windows
Currently Applied Patches
=========================
99111217

 

Environment

Release : 12.0

Component : WORKLOAD CONTROL CENTER

Resolution

If you wanted to get it working without needed a domain prefix we recommend applying the very latest WCC 12.0 patch, 99111386. It includes a fix related to multi-domain issues such as what you are facing.

See:

#15. R12 Agent inventory not working - Agent inventory does not list agents when EEM is configured with LDAP server (Multiple domains or Forest).
Problem Record: 14729

https://support.broadcom.com/web/ecx/solutiondetails?aparNo=99111386&os=MULTI-PLATFORM