Intelligence Services Subscription missing from Security Analytics

Products

• Security Analytics
• Security Analytics - VA

Issue/Introduction

When logged in to the Security Analytics appliance, under the License Details page, the perpetual capture license is there, but the Symantec Intelligence Services subscription is missing even though the license on the support portal shows the license is active.

Resolution

With Security Analytics version prior to 8.2.5, the Intelligence Services subscription requires manual intervention to enable it on the Security Analytics license even though the license is showing as active in the license portal.  To fix the problem, open a support case with technical support for assistance with getting the subscription added to the backend Security Analytics license.

 

Additional Information

If the Intelligence Service license exists, but is expired, see this article for more information: Symantec Intelligence Services license expired