Knowledge base permissions on Service Point are not working for Employee Role

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

KB document permissions are not honored for Employee access in Service Point.

Steps:

1. Create a KB or for an existing KB assign permission at the Group level for both Read and Write:

2. Group doesn't have an employee user as a member

3. Login as an employee who doesn't belong to the above group, in regular GUI, the KB is seen:

4. In Service Point the KBs are seen:

Environment

Release : 17.3

Component : SDM - xFlow

Resolution

The issue is seen when the Employee Role doesn't have default Data Partition assigned.

Specifically below constraint:

After enabling the above data partition issue is no longer seen.