Knowledge base permissions on Service Point are not working for Employee Role
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Knowledge base permissions on Service Point are not working for Employee Role

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Article ID: 236919

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

KB document permissions are not honored for Employee access in Service Point.

Steps:


1. Create a KB or for an existing KB assign permission at the Group level for both Read and Write:

2. Group doesn't have an employee user as a member

3. Login as an employee who doesn't belong to the above group, in regular GUI, the KB is seen:

4. In Service Point the KBs are seen:

Environment

Release : 17.3

Component : SDM - xFlow

Resolution

The issue is seen when the Employee Role doesn't have default Data Partition assigned.

Specifically below constraint:

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=r8l9jDNZ5HGKoIDk1KDvfQ==

After enabling the above data partition issue is no longer seen.