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Forced Traces U00000002 EXISTS => U00011801 Error in Server routine 'UCPRMPTR'

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Article ID: 236916

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

This is the error in the Forced Trace:

20201223/003635.502 - U00015006 System forced memory trace dump.
20201223/003635.502 -  EXIT UCUMELD    RET: 0000000000 TIME: 0000,01152 RETTEXT=' '
20201223/003635.502 - U00003631 Dump caused by:
20201223/003635.502 - U00000002 EXISTS
20201223/003635.502 - U00011801 Error in Server routine 'UCPRMPTR', Server: 'AWA_PROD#WP005' AE system: 'AWA_PROD'.
20201223/003635.502 - End of ringtrace

In trace of WP005 we find:

20201223/003635.142 -  EXIT UCUREP     RET: 0000000000 TIME: 0000,00002 RETTEXT=' ' blkcnt=0000000000'
20201223/003635.142 -  STRT UCUREP     OPC: 00217 client=00000 typ=' ' ah-idnr=0000000000 oh-idnr=0000000000 msgnr=0000000000 msg-insert=' '
20201223/003635.142 -  EXIT UCUREP     RET: 0000000000 TIME: 0000,00001 RETTEXT=' ' blkcnt=0000000000'
20201223/003635.144 -  STRT UCUMEM     OPC: 00018 GARBAGE_COLLECTION
20201223/003635.144 -  EXIT UCUMEM     RET: 0000000000 TIME: 0000,00001 RETTEXT=''
20201223/003635.144 -  STRT UCUMEM     OPC: 00009 CHECK_FOR_MEMORY_LEAKS
20201223/003635.144 -  EXIT UCUMEM     RET: 0000000000 TIME: 0000,00000 RETTEXT=''
20201223/003635.144 - EXIT UCPRMPTR     RET: 0000000002 TIME: 0000,144 DB: 0000,017
20201223/003635.145 - UCMAIN_R ADMIN WITH MESSAGE SRERROR
20201223/003635.145 -  STRT UCUMELD    OPC: 00001 user-idnr=0000000001 client=00000 MSGNR=0000011801 MSG-INSERT='UCPRMPTR|AWA_PROD#WP005|AWA_PROD|' quelle=0000000000 kategorie=0000000000 art=0000000000
20201223/003635.153 - U00009909 TRACE: (DB-DATEN: MQCP_PK      0x7f3e952e9e24 00004
                00000000 F5CCFC00               >õ̼.<
20201223/003635.153 -                     >16567541<
20201223/003635.153 - U00009909 TRACE: (Message-Key: MQCP_PK     0x7f3e952e9e24 00004
                00000000 F5CCFC00               >õ̼.<
20201223/003635.153 -                     >16567541<

 

Cause

Due to a timing issue, a transaction for a WF gets processed before a PROMPT transaction.
The PROMPT transaction continues to process normally even though the the status entry is 1820 - FAULT_OTHER - Start impossible. Other error.

Environment

Release : 12.2

Component : AUTOMATION ENGINE

Resolution

Solution:

Update to a fix version listed below or a newer version if available.


Fix version:

Component(s): Automation Engine

Automation.Engine 12.3.8 - Available