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Spectrum Connector Initializing

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Article ID: 236887

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SOI 4.2

ITSM

PAM

 

Spectrum Connector in Initializing status 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The Spectrum connector was in initializing status due to MDRUnavailableException message.

 

Customer said they had a problem with network but has been fixed but the connector took time to come back online due to the processing of data from Spectrum Server.

 

After letting it run, the Spectrum connector is now online.