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Unable to login to Enforce console: Database Connection Pool Exhausted Exception

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Article ID: 236864

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

Unable to login to the Enforce console due to Database connection pool exhausted errors

Errors seen in the LocalHost log:

Database connection failed

Failed to obtain DB connection 

A connection could not be obtained from the pool

DatabaseConnectionPoolExhaustedException

 

 

 

Cause

DB issues are causing lockout events and connections are not being released until the connection pool is exhausted.

Other errors in the LocalHost log:

Unknown exception while processing user lockout event

LockManagerConnectionException

Environment

Release :  Data Loss Prevention 15.8

Component : Database, Enforce console

Resolution

Reboot Enforce server, which clears out Java, Memory and all connections allowing new connections to be made to the Database.