Unable to login to Enforce console: Database Connection Pool Exhausted Exception

Products

• Data Loss Prevention

Issue/Introduction

Unable to login to the Enforce console due to Database connection pool exhausted errors

Errors seen in the LocalHost log:

Database connection failed

Failed to obtain DB connection 

A connection could not be obtained from the pool

DatabaseConnectionPoolExhaustedException

 

 

 

Environment

Release :  Data Loss Prevention 15.8

Component : Database, Enforce console

Cause

DB issues are causing lockout events and connections are not being released until the connection pool is exhausted.

Other errors in the LocalHost log:

Unknown exception while processing user lockout event

LockManagerConnectionException

Resolution

Reboot Enforce server, which clears out Java, Memory and all connections allowing new connections to be made to the Database.