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Unable to login to Enforce console: Database Connection Pool Exhausted Exception
Article ID: 236864
Updated On:
Products
Data Loss Prevention
Issue/Introduction
Unable to login to the Enforce console due to Database connection pool exhausted errors
Errors seen in the LocalHost log:
Database connection failed
Failed to obtain DB connection
A connection could not be obtained from the pool
DatabaseConnectionPoolExhaustedException
Cause
DB issues are causing lockout events and connections are not being released until the connection pool is exhausted.
Other errors in the LocalHost log:
Unknown exception while processing user lockout event
LockManagerConnectionException
Environment
Release : Data Loss Prevention 15.8
Component : Database, Enforce console
Resolution
Reboot Enforce server, which clears out Java, Memory and all connections allowing new connections to be made to the Database.
Feedback
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