Unexpected Server error appears when logging in to Endpoint Protection Manager:
Examples of SEPM
tomcat\logs\scm-server log entries (FINEST logging may need to be enabled to see all details):
AuditUpgradeEvent failed to log upgrade:Connect to database failed Unexpected server error. PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
2022-01-25 11:48:47.951 THREAD 78 WARNING: EELicenseHelper.getOverdeploymentClientCount(). Deployed count for SEP = 524
2022-01-25 11:48:47.951 THREAD 78 WARNING: EELicenseHelper.getOverdeploymentClientCount().Total licenses seats for SEP = 100
Caused by: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.
Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
14.2 RU2 MP1+
● Import of the Symantec license file (
.slf) in SEPM 14.2 later with all services of SEPM are running with no issues
● Improper update of certificate
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\conf\Catalina\localhost\root.xml
root.xmlfile in Notepad with Administrator privileges.
When asked to recreate the issue by the Support, please enable FINEST logging.