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using developer tools in browser

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Article ID: 236824

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Having trouble with an action or feature in a product console viewed through a browser.

Cause

In order to trouble shoot java and browser related issues, it is sometimes necessary to use the built in "Developer Tools".

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Console

Resolution

Browsers have a built in debug tool called devtools, developer tools.

 

In chrome:

Hit f12

Or

..

Go to the network tab

..

Select preserve log

..

And we need to save as HAR by right clicking on the text

 

..

Then hit F12 in chrome for dev tools.  Bring up Network tab.  click preserve log checkbox.  

Log into the console or oneclick in question.

Once all said and done, select all lines in the network tab, and right mouse save to HAR file.

 

Additional Information

each browser will have different steps to access Developer Tools, please use google for details for your browser.

Attachments