using developer tools in browser
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using developer tools in browser


Article ID: 236824


Updated On:


CA Service Operations Insight (SOI)


Having trouble with an action or feature in a product console viewed through a browser.


Release : 4.2

Component : Service Operations Insight (SOI) Console


In order to trouble shoot java and browser related issues, it is sometimes necessary to use the built in "Developer Tools".


Browsers have a built in debug tool called devtools, developer tools.


In chrome:

Hit f12



Go to the network tab


Select preserve log


And we need to save as HAR by right clicking on the text



Then hit F12 in chrome for dev tools.  Bring up Network tab.  click preserve log checkbox.  

Log into the console or oneclick in question.

Once all said and done, select all lines in the network tab, and right mouse save to HAR file.


Additional Information

each browser will have different steps to access Developer Tools, please use google for details for your browser.