Having trouble with an action or feature in a product console viewed through a browser.
Release : 4.2
Component : Service Operations Insight (SOI) Console
In order to trouble shoot java and browser related issues, it is sometimes necessary to use the built in "Developer Tools".
Browsers have a built in debug tool called devtools, developer tools.
Go to the network tab
Select preserve log
And we need to save as HAR by right clicking on the text
Then hit F12 in chrome for dev tools. Bring up Network tab. click preserve log checkbox.
Log into the console or oneclick in question.
Once all said and done, select all lines in the network tab, and right mouse save to HAR file.
each browser will have different steps to access Developer Tools, please use google for details for your browser.