ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Spectrum NCM policy remediation process hangs and never completes

book

Article ID: 236796

calendar_today

Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

When trying to remediate a device that violates a NCM Policy, the process hangs and stays in pending state. 

 

Cause

A script was configured incorrectly in the NCM device family. 

Environment

Release : 21.2

Component :

Resolution

A upload script was incorrectly configured in the Cisco IOS -SSH device family. This device family does not have scripts out of the box. Removing the scripts from the device family resolved the issue.