Service Type events associated with escalating of Priority is not getting cancelled even after the ticket is closed.
1. Create 2 Service Types and associate them to 2 different Priorities. Service Type 1 - Priority 2 Resolution to Priority 2 and Service Type 2 - Priority 4 Resolution to Priority 4.
2. Create a New Incident with Priority 4, Service Type 2 - Priority 4 Resolution is attached to the ticket.
3. Now escalate the ticket by changing the Priority from 4 to 2. Service Type 1 "Priority 2 Resolution" is associated to the ticket and events related to Service Type 2 "Priority 4 Resolution" are cancelled.
4. Now close the ticket, the events of Priority 2 Resolution are still active and in pending status, are not cancelled.
Release : 17.3
Component : SDM - Other
This is a known defect and is currently under investigation by the Engineering team with defect id - DE63440
Kindly raise a case with support to know the status of the Defect.