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Attachments Stop working,

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Article ID: 236787

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

About once a week, it becomes impossible to attach files to tickets, or to access existing attachments. 

Users get an error when attaching tickets that they are unable to connect to the server (see attached error screenshot)  Restarting TOMCAT on all of the Service desk servers seems to fix the issue untill the next time. 

 

Environment

Release : 17.3

Component :

Resolution

Recommended to try increasing the maxthreads setting in Tomcat.  Here is an article that explains how to do this:

https://knowledge.broadcom.com/external/article?articleId=9507