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Attachments Stop working,
Article ID: 236787
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
About once a week, it becomes impossible to attach files to tickets, or to access existing attachments.
Users get an error when attaching tickets that they are unable to connect to the server (see attached error screenshot) Restarting TOMCAT on all of the Service desk servers seems to fix the issue untill the next time.
Environment
Release : 17.3
Component :
Resolution
Recommended to try increasing the maxthreads setting in Tomcat. Here is an article that explains how to do this:
https://knowledge.broadcom.com/external/article?articleId=9507
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