Is it possible to extend the timeout pop-up message? Warning: this data is more than 5 minutes old.

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Article ID: 236750

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Updated On:

Products

CA Workload Automation iXP

Issue/Introduction

Is it possible to extend the following timeout pop-up message?

"Message from iXp:

Warning: this data is more than 5 minutes old.
If this message persists, please contact your iXp administrator
"

Environment

Release : 11.3

Component : CA WORKLOAD AUTOMATION AE IXP

Resolution

As of 11.4.00 Patch 2 there is a new setting which can adjust the timeout interval regarding that stale data warning.

See:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/ca-workload-automation-ixp/11-4-00/release-notes/release-notes-11-4-00/changes-in-11-4-00-patch-2.html

 

CONFIGURABLE iXp GUI STALE DATA ALERT
Problem Record:14336
When the iXp server has taken more than five minutes to process an AutoSys instance's job stream (inclusive of all jobs and their definitions), it notifies every logged in iXp GUI user that the server's data is stale. This notification manifests on the iXp GUI as a popup window which the end user must manually click on, each time the iXp GUI makes a refresh call. For much delayed processing or periodic refresh intervals, many alerts can be displayed to the user.
A new server configuration variable to be placed in <IXP_HOME>/etc/server.conf can be set to override the five minute threshold, server-wide. After updating the configuration parameter, the iXp server must be restarted.
For example, the Stale data alert popup displayed to iXp GUI users will now be displayed only if processing of an AutoSys instance has taken more than nine minutes.
IXP_SITE_STALE_DATA_ALERT_TIMEOUT=9