If a user is using a Citrix VDI (Virtual Desktop Infrastructure) they cannot import keys into their Encryption Desktop keyring.
No error message is displayed. Keys just fail to be imported.
The only VDI certified for Encryption Desktop are VMware ESXi virtual machines.
Symantec Encryption Desktop and Symantec Encryption Management Server release 10.5 and above.
This workaround may allow Encryption Desktop to import keys:
The %APPDATA% environment variable usually refers to the folder C:\Users\username\AppData\Roaming where username is the user's Windows username. The Encryption Desktop PGPprefs.xml configuration file, PGPpolicy.xml file, log files, etc reside in "%APPDATA%\PGP Corporation\PGP".
By default, the local keyring is stored in %HOMEPATH%\Documents\PGP which usually refers to the folder C:\Users\username\Documents. However, this folder is unsuitable for storing keyrings in some environments.