users returned to log in screen.
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users returned to log in screen.


Article ID: 236726


Updated On:


CA Identity Manager


Below are the steps we performed and issue we face

  1. Created IDM OVA ALB where it redirects traffic to one of the two IDM OVA servers
  2. We have access gateway ALB where it redirects to IDM OVA ALB
  3. Issue : When we access IDM with AccessGateway ALB we are able to login to UI but when we search for any user on any task, it is getting redirected to IDM UI homepage.

NOTE : We did compare proxy rules that we configured in our DEV and TEST environment and both looks same.


Release : 14.4

Component :


The redirection to the home screen means that the jsessionid is getting lost.

Preserving the jessionid would be in the AccessGateway ALB, you will need to review that configuration