NO_USER exceptions in Spectrum OneClick server log resulting in slow response

Products

• DX NetOps
• CA Spectrum

Issue/Introduction

The customer is seeing the following NO_USER exceptions in the stdout.log:

Mar 08, 2022 09:15:27.335 - Error reading attributes for models in domain 0x2000000 : exception com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumException {

com.aprisma.spectrum.core.idl.CsCError.CsCError_e error=NO_USER,

java.lang.String messageFormatID="CsCModelDomain.readAttrValListOfModelsByIDs.user.domain.NO_USER",

com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue[] messageValueList={union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

java.lang.String textString="CsModelDomSrvc.cc"

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

java.lang.String textString="%I% %G% %U%"

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

int intValue=3892

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

java.lang.String textString=""

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

int intValue=13

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

java.lang.String textString=""

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

java.lang.String textString="(unknown_user)"

},union com.aprisma.spectrum.core.idl.CsCAttribute.CsCValue {

java.lang.String textString=""

}}

}

 at com.aprisma.spectrum.core.idl.CsCException.CsCSpectrumExceptionHelper.read(CsCSpectrumExceptionHelper.java:40)

 at com.aprisma.spectrum.core.idl._CsCModelDomainStub.readAttrValListOfModelsByIDs(_CsCModelDomainStub.java:4066)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1437)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1645)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1798)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.doThrottledAttrUpdate(ModelRepository.java:1854)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateAttributes(ModelRepository.java:1958)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2497)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.updateModels(ModelRepository.java:2369)

 at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1657)

 at com.aprisma.spectrum.app.topo.web.repository.ModelRepository.getModels(ModelRepository.java:3473)

 at com.aprisma.spectrum.app.topo.common.repository.AbstractModelRepository.getModels(AbstractModelRepository.java:1508)

 at com.ca.spectrum.restful.servlet.RestfulServletBase.readModelAttributes(RestfulServletBase.java:329)

 at com.ca.spectrum.restful.servlet.RestfulServletBase.readModelAttributes(RestfulServletBase.java:247)

 at com.ca.spectrum.restful.servlet.ModelServlet._GET_getModelByURL(ModelServlet.java:161)

 at sun.reflect.GeneratedMethodAccessor166.invoke(Unknown Source)

 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

 at java.lang.reflect.Method.invoke(Method.java:498)

 at org.apache.cxf.service.invoker.AbstractInvoker.performInvocation(AbstractInvoker.java:179)

 at org.apache.cxf.service.invoker.AbstractInvoker.invoke(AbstractInvoker.java:96)

 at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:201)

 at org.apache.cxf.jaxrs.JAXRSInvoker.invoke(JAXRSInvoker.java:104)

 at org.apache.cxf.interceptor.ServiceInvokerInterceptor$1.run(ServiceInvokerInterceptor.java:59)

 at org.apache.cxf.interceptor.ServiceInvokerInterceptor.handleMessage(ServiceInvokerInterceptor.java:96)

 at org.apache.cxf.phase.PhaseInterceptorChain.doIntercept(PhaseInterceptorChain.java:308)

 at org.apache.cxf.transport.ChainInitiationObserver.onMessage(ChainInitiationObserver.java:121)

 at org.apache.cxf.transport.http.AbstractHTTPDestination.invoke(AbstractHTTPDestination.java:267)

 at org.apache.cxf.transport.servlet.ServletController.invokeDestination(ServletController.java:234)

 at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:208)

 at org.apache.cxf.transport.servlet.ServletController.invoke(ServletController.java:160)

 at org.apache.cxf.transport.servlet.CXFNonSpringServlet.invoke(CXFNonSpringServlet.java:225)

 at org.apache.cxf.transport.servlet.AbstractHTTPServlet.handleRequest(AbstractHTTPServlet.java:301)

 at org.apache.cxf.transport.servlet.AbstractHTTPServlet.doGet(AbstractHTTPServlet.java:225)

 at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)

 at org.apache.cxf.transport.servlet.AbstractHTTPServlet.service(AbstractHTTPServlet.java:276)

 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)

 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)

 at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)

 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)

 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)

 at org.apache.catalina.filters.HttpHeaderSecurityFilter.doFilter(HttpHeaderSecurityFilter.java:126)

 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)

 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)

 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)

 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)

 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:659)

 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)

 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)

 at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)

 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)

 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)

 at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)

 at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)

 at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:895)

 at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1722)

 at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)

 at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)

 at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)

 at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

 at java.lang.Thread.run(Thread.java:748)

 

Environment

DX NetOps Spectrum Release : 21.2.6, 21.2.8
Component : OneClick

Cause

Resolved by setting username to CORBAHELPER so that SS will not throw NO_USER Exceptions and should not hamper OC Performance

Resolution

This is resolved with 21.2.6.D40  please open a support issue and request this patch if you see the same.

This fix is also applicable to 21.2.8 with patch 21.2.8_PTF_21.2.810a

This fix is also applicable to 21.2.10 with patch 21.2.10_PTF_21.2.1008a

This fix has been incorporated into release 21.2.12