Connector SIEBEL
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Connector SIEBEL

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Article ID: 236659

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Updated On:

Products

CA Identity Suite CA Identity Manager CA Identity Governance

Issue/Introduction

Do you have any idea about this error message?

JNDI: Failed to activate connector on proxy connector server: [LDAP: error code 1 - SBL Target: Siebel error code: 27123, Siebel message: SBL Session: Can't create an IDispatch interface object. Check if the programmatic identifier SiebelDataControl.SiebelDataControl.1 is registered.

Environment

Release : 14.2, 14.3, 14.4

Component : Provisioning

Resolution

 the error you are facing:

JNDI: Failed to activate connector on proxy connector server: [LDAP: error code 1 - SBL Target: Siebel error code: 27123, Siebel message: SBL Session: Can't create an IDispatch interface object. Check if the programmatic identifier SiebelDataControl.SiebelDataControl.1 is registered.

  Is part of a much longer string of errors that starts with:

2022-03-04 09:08:24,397 115554117 [ApacheDS Worker-thread-7] (com.ca.jcs.core:com.ca.jcs.DefaultConnectorManager:644) ERROR  - The endpoint type eTNamespaceName=Siebel,dc=im,dc=etasa that was referenced in the request has not been activated
2022-03-04 09:08:24,397 115554117 [ApacheDS Worker-thread-7] (com.ca.jcs.core:com.ca.jcs.osgi.exchange.router.MessageRouter:551) ERROR  - A remote server returned an error: org.apache.directory.shared.ldap.exception.LdapNameNotFoundException: JCS@##########: The endpoint type eTNamespaceName=Siebel,dc=im,dc=etasa that was referenced in the request has not been activated

 

This is caused by the lack of the  Siebel mobile web client or the Siebel dedicated web client being installed on the C++ connector server.

Oracle states this here:

https://docs.oracle.com/cd/B40099_02/books/OIRef/OIRefProgramming24.html

and where the install happens:

https://docs.oracle.com/cd/B40099_02/books/OIRef/OIRefProgramming8.html#wp1004115

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=hKBBsiNPXy3PAJZCgFCNAA==

Also, Our documentation states this here:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-management-and-governance-connectors/1-0/connectors/oracle-connectors/oracle-siebel-crm/siebel-installation.html

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=B9yDX/7//ealxpNkD91SEg==

Please install the client on the C++ Connector server.

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