Updated web certificate not working on Security Analytics

Products

• Security Analytics
• Security Analytics - VA

Issue/Introduction

After trying to update the SSL certificate on Security Analytics, the web interface is inaccessible.  When trying to restart the HTTPD service manually, the following error occurs.

[root@server_name tmp]# systemctl status httpd.service
  httpd.service - The Apache HTTP Server
  Loaded: loaded (/usr/lib/systemd/system/httpd.service; enabled; vendor preset: enabled)
  Drop-In: /etc/systemd/system/httpd.service.d
           └─globaltmp.conf
   Active: failed (Result: exit-code) since Wed 2022-03-09 22:07:31 UTC; 56s ago
     Docs: man:httpd.service(8)
  Process: 8575 ExecStart=/usr/sbin/httpd $OPTIONS -DFOREGROUND (code=exited, status=1/FAILURE)
  Main PID: 8575 (code=exited, status=1/FAILURE)
   Status: "Reading configuration..."

 

 

Resolution

Sometimes httpd caches the current certificate and it may take some time for it to accept the new certificate.  Wait for several minutes or restart the httpd service.