Not able to login to operator console- No value found for key setup/oc.jwt.sharedSecret

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are not able to login to Operator console and getting invalid credentials error.

The wasp.log shows the error below

DEBUG [https-jsse-nio-443-exec-1, com.firehunter.ump.auth.OCAuth] Login from request user {userId=10297, screenName=administrator, [email protected], locale=en_US, firstName=administrator, middleName=null, lastName=null}

DEBUG [https-jsse-nio-443-exec-1, com.firehunter.ump.auth.TokenManager] generating new token for administrator

ERROR [https-jsse-nio-443-exec-1, com.firehunter.ump.auth.OCAuth] Unable to login from request: (90) Configuration error, No value found for key setup/oc.jwt.sharedSecret

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - ACCOUNT ADMIN

Cause

This issue is sometimes seen when the wasp -> setup section on the OC Robot is missing the oc.jwt.sharedSecret key

Resolution

Option 1.

Redeploy wasp  on the OC and confirm if the oc.jwt.sharedSecret key was added to the wasp -> setup section 

Option 2

**Stop the wasp probe manually added the key

oc.jwt.sharedSecret=FwAVQ++/ve+/vc6V77+9HnRi77+9Zknvv70G77+9NNGz77+977+977+977+977+977+

**Delete the ./wasp/work folder and activated the probe