How long is the Rally password reset email valid?

Products

• Rally SaaS
• Rally On-Premise
• Rally Perpetual Hosted

Issue/Introduction

How long does a user have to click the link in a Rally password reset email after having requested the email via a "Forget Password" request or from a subscription administrator using the "Did this user forget their password? Check the box to send an email with new login instructions." checkbox in the user details?

Resolution

The link in the password reset email is valid for a period of 8 hours from the time the reset email was requested.  The expiration date, time and timezone are printed in the email as follows:

This link is only available until March 9, 2022 4:33:53 PM MST.