uxstrftp.exe exhausting the virtual memory of the windows server

Products

• CA Automic Dollar Universe

Issue/Introduction

The process "uxstrftp.exe" hangs, using all the virtual memory of the Windows server when the transfer being performed hits with a remote FTP server crash or FTP unavailability while it's occurring.

Environment

Release : 6.x

Component : DOLLAR UNIVERSE

Cause

Root cause of this issue is due to a curl library which is being used.

The function in this library we use is 'blocking' in this case (curl_easy_perform).
So when we are uploading the file on the target server, the command does not provide results - it's hanging and looping in memory.

Resolution

Workaround:

Configure Uprocs to be automatically force killed if they are running for long time so that they don’t impact the host server.

 

Solution:

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Dollar Universe
Dollar Universe 6.10.101 - Planned Release Second Half May 2022