Unable to find UVMS Server under Reporter DB Extractions

Products

• CA Automic Dollar Universe

Issue/Introduction

After Reporter is installed, DB schema created and connected. When we select Reporter > DB > Extractions from UVC console we doesn't see any Management Server.

It doesn't work even I type the name of management server on it.

May I know how to attach the reporter to management server node?

Environment

Release : 6.X

Component : DOLLAR UNIVERSE REPORTER

Cause

During validation we check Reporter server details we noticed that the UVMS server isn't declared for Reporter Server and hence it doesn't show.

Command: $REPORTER_SERVER_INSTALL_DIR\exec>unirepinfo.bat
Output:

    REPNODE=REPNODENAME value taken from environment variable. REPNODE
    Reporter Server Information:
    Version:                6.10.91
    Build Number:           0001
    Build Date:             2021.08.04
    Server Current Date:     09 Mar 2022 13:34:30
    Server GMT:             GMT+08:00
    UVMS Info:              There is no UniViewer Management Server declared in Reporter Server.

Resolution

Declared the UVMS server for Reporter Server as instructed in product documentation.

Additional Information

Troubleshooting

While trying to declare the UVMS for Reporter server below errors can be faced

Error

    Node name            Status
    UVMS SERVER          Unable to initiate a connection to the central server. Access denied: Unknown user

Cause: Either user doesn't exist or it's not part of UVMS administrator groups

Resolution: Use a UniViewer Management Server administrator username/password

Error

    Node name            Status

    UVMS SERVER          Unable to initiate a connection to the central server. Access denied: Invalid password

Cause: The password entered for username is wrong

Resolution: Use correct associated password with the username