Status "Not Scheduled" for a job that was previously scheduled

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

A job that was previously scheduled is now in "Not Scheduled" status. Why has this job changed to this status?

Environment

Any Clarity release.

Component : Clarity Process Management

Cause

Clarity was unable to re-schedule the job and marked the job as "Not Scheduled". One possible cause for this is a temporary database connection issue.

bg-ca.log should contain additional information at the time the issue occurred.

Resolution

The job needs to be manually re-scheduled.