Ticket Creation Time in Service Point is Different in Service Catalog
Article ID: 236423
Updated On:
Products
CA Service Desk Manager
CA Service Catalog
Issue/Introduction
Customer created a Service Catalog request via Service Point and noticed the wrong time is displayed for Ticket Creation.
The ticket in Service Catalog has the right creation time but Service Point shows it incorrectly.
Environment
Release : 17.3 and up
Component : SDM - Service Point
Cause
Business Units and direct user configuration may be incorrect
Resolution
Time zones are handled through the direct users and Business Units Configurations
They are not configured directly in Service Point.
Additional Information
Feedback
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