Service Catalog tickets are created from Service Point. Catalog tickets trigger an action to create an SDM ticket through PAM process.
Service Point is showing notifications from SDM tickets which are confusing for end users since only Catalog tickets are shown in Service Point.
Release : 17.3
Component : SDM - Service Point
These notifications can be disabled starting from 17.3 RU 8.
Steps: Administration > xFlow Interface > Service Point > Configurations > Click on configuration > 4. Feature Configurations > Add Feature.
Set the "Notification Redirect" feature to "Service Request" and restart xFlow. After the restart, SP won't show the SDM notification.
Example: