Some users unable to see repository OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

When we login to Web Viewer, some users (ostensibly new users) not able to see repositories in the Advanced Search tab.

Environment

Output Management Web Viewer 12.1

Resolution

Edit wvprofile.properties file to change DefaultAdminID= to a new UserID who serves as the primary Web Viewer Sys Admin.

Additional Information

Edited WVProfile.properties, changing the Admin user ID to the new Admin's and then recycled Tomcat. The new user/Admin was still unable to change his role to Sys Admin. Then performed chmod 777 on various Tomcat and Web Viewer directories, including the work directory, and that was the resolution.