You have been asked by Technical Support to provide Trace logs for your emails coming from O365.
Release : All supported versions of the DLP Cloud Service for Email
You are finding that emails through the DLP Cloud Service for Email are not being delivered for some reason and have opened a case with DLP Technical Support.
Depending on the type of admin center you are using to access O365, it is described differently - please review and use one of the methods outlined below:
Among the routing details returned, the results should list details such as the "the name of the mail flow (or Transport) rule that was matched". For more information about using message trace, see this Microsoft page.