Does the Software Portal work through a CEM connection?

Products

• Asset Management Solution

Issue/Introduction

Can you tell me if I can access the Symantec Software Portal through CEM (Cloud-enabled Management) connection?

Environment

ITMS 8.x

Resolution

Yes, the Software Portal does work through a CEM connection.

Note:

Few things to know about how it works:

1. If Symantec Management Agent (SMA) is connected to the SMP Server via CEM mode, then the software portal links should go through SSLProxy at 127.0.0.1:59000.
   e.g.:
   "http://127.0.0.1:59100/altiris/softwareportal/portal/?MachineGuid={xxxxxxxx-8D45-454B-xxxx-5C2xxxxxx21B}&MachineName=Laptop-64x12345&Platform=Win64"
   
   
2. You will not be able to open the software portal page in CEM mode without SSLProxy if the SMP Server is not visible directly. Otherwise, the software portal link should go directly to the SMP Server.
   e.g.:
   "http://smpservername/altiris/softwareportal/portal/?MachineGuid={xxxxxxxx-8D45-454B-xxxx-5C2xxxxxx21B}&MachineName=Laptop-64x12345&Platform=Win64"
   
   
3. If SMA sees the internet gateway and SMP Server then either connection way should work.