Job to install software causes the Symantec Management Agent to stop.

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

When trying to run a job with this command, "c:\SWDInstall\R&R Studio\R-4.1.2-win.exe" /verysilent, on the workstation it is run against it stops the Symantec service and it won't connect to a package server until the service is restarted.

When running this command on the machine itself it runs fine.

Environment

ITMS 8.x

Cause

Corrupted files

Resolution

Removed all jobs, tasks, and software packages of the problem software. 

In this case, we needed to reboot the Notification Server as well.