Job to install software causes the Symantec Management Agent to stop.

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

When trying to run a job with this command, "c:\SWDInstall\R&R Studio\R-4.1.2-win.exe" /verysilent, the workstation it is run against stops the Symantec service and it won't connect to a package server until the service is restarted.

When running this command on the machine itself it runs fine.

Environment

Release: 8.5, 8.6

Cause

Corrupted files

Resolution

Removed all jobs, tasks, and software packages of the problem software. 

In this case, we needed to reboot the Notification Server as well.