Cisco ASR devices missing Serial Number in Spectrum

Products

• CA Spectrum

Issue/Introduction

 

• When the device is modeled as GnSNMPDev serial number is populated but the Manufacturer field is empty.

• When the device is modeled as Rtr_Cisco the serial number is empty.

 

 

 

Environment

Release : ALL

Component : Spectrum Core / SpectroSERVER

Cause

   The deviceSerialAttr/0x3d0063 by default points to the chasisid/0x210b5d attribute for the serial number value. In some cases, the chassisid OID on the device is not correctly populated.

   deviceSerialAttr/0x3d0063  Value: 0x210b5d
   chassisid/0x210b5d  OID: 1.3.6.1.4.1.9.3.6.3.0

Resolution

1. Fix the device-level issue so chasisid attribute (0x210b5d) is populated (Recommended Solution).   

-OR-

2. Change DeviceSerialAttr  atribute value to 0x0 and reconfigure the model and Spectrum will try and obtain the Serial number from the ENTITY-MIB