Error Failed to login to slump" integrating Jasper with Service Desk

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When trying to integrate Jasper with SDM, the following error appears in UI:

 

install.log shows:

ERROR [AWT-EventQueue-0] [TransactionalReportsPage] Failed to login to slump
java.io.IOException: java.io.IOException: java.net.ConnectException: Connection refused: connect
 at com.ca.ServicePlus.slump.SLUMP.doSlumpLogon(SLUMP.java:555) ~[slump.jar:?]
 at com.ca.ServicePlus.slump.SLUMP.logonUnconditional(SLUMP.java:468) ~[slump.jar:?]
 at com.ca.smsi.installui.wizard.TransactionalReportsPage.validateSDMDetails(TransactionalReportsPage.java:458) [smsi.jar:17.3.0-SNAPSHOT-265.265]
 at com.ca.smsi.installui.wizard.TransactionalReportsPage.validatePage(TransactionalReportsPage.java:349) [smsi.jar:17.3.0-SNAPSHOT-265.265]
 at com.ca.smsi.wizard.Wizard.next(Wizard.java:767) [smsi.jar:17.3.0-SNAPSHOT-265.265]
 at com.ca.smsi.wizard.Wizard.actionPerformed(Wizard.java:457) [smsi.jar:17.3.0-SNAPSHOT-265.265]
 at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1967) [?:?]
 at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2308) [?:?]
 at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:405) [?:?]
 at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:262) [?:?]
 at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:279) [?:?]
 at java.awt.AWTEventMulticaster.mouseReleased(AWTEventMulticaster.java:297) [?:?]
 at java.awt.Component.processMouseEvent(Component.java:6632) [?:?]
 at javax.swing.JComponent.processMouseEvent(JComponent.java:3342) [?:?]
 at java.awt.Component.processEvent(Component.java:6397) [?:?]
 at java.awt.Container.processEvent(Container.java:2263) [?:?]
 at java.awt.Component.dispatchEventImpl(Component.java:5008) [?:?]
 at java.awt.Container.dispatchEventImpl(Container.java:2321) [?:?]
 at java.awt.Component.dispatchEvent(Component.java:4840) [?:?]
 at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4918) [?:?]
 at java.awt.LightweightDispatcher.processMouseEvent(Container.java:4547) [?:?]
 at java.awt.LightweightDispatcher.dispatchEvent(Container.java:4488) [?:?]
 at java.awt.Container.dispatchEventImpl(Container.java:2307) [?:?]
 at java.awt.Window.dispatchEventImpl(Window.java:2772) [?:?]
 at java.awt.Component.dispatchEvent(Component.java:4840) [?:?]
 at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:772) [?:?]
 at java.awt.EventQueue$4.run(EventQueue.java:721) [?:?]
 at java.awt.EventQueue$4.run(EventQueue.java:715) [?:?]
 at java.security.AccessController.doPrivileged(Native Method) ~[?:?]
 at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:85) [?:?]
 at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:95) [?:?]
 at java.awt.EventQueue$5.run(EventQueue.java:745) [?:?]
 at java.awt.EventQueue$5.run(EventQueue.java:743) [?:?]
 at java.security.AccessController.doPrivileged(Native Method) ~[?:?]
 at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:85) [?:?]
 at java.awt.EventQueue.dispatchEvent(EventQueue.java:742) [?:?]
 at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:203) [?:?]
 at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:124) [?:?]
 at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:113) [?:?]
 at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:109) [?:?]
 at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101) [?:?]
 at java.awt.EventDispatchThread.run(EventDispatchThread.java:90) [?:?]

 

 

Environment

Service Desk Manager 17.x

Cause

SDM not recognizing the username

Resolution

Use lowercases for the SDM Privileges user and FQDN for the SDM Web Host