Fields Greyed Out in Configuration after reimporting Configuration Packages in Restored Environment

Products

• CA Service Management - Asset Portfolio Management

Issue/Introduction

When re-importing configuration packages in the a restored Environment, we found that two fields were greyed out.

 

Environment

Release : 17.3

Component : ITAM - Installation/Upgrades

Cause

It was discovered that the fields were configured to be both Required and Read Only at the same time.

 

Resolution

The following SQL command:

update arg_field_def set field_required=0 where table_name='ca_owned_resource' and field_name ='FIELD_NAME';

Was used to resolve the issue.