CAF Reboot/Logoff dialog box does not appear anymore
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CAF Reboot/Logoff dialog box does not appear anymore

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Article ID: 235893

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery

Issue/Introduction

Since upgrade to Client Automation 14.5 CU1, the caf dialog box (cfCafDialog.exe) does not appear anymore when a reboot or logoff is requested before or after execution of a SD job.
Reboot/Logoff is done after 30 minutes but no dialog box was displayed on the screen

Environment

Client Automation 14.5 CU1 or CU2

Resolution

With CU1, CAF Reboot/Logoff dialogs will be displayed as Windows Toast notifications.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=LzEEM1Q01GhbN2ZCz/YUkQ==

 

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=txn3XL69q+kFc8vSFYJlYA==

 

See this documentation for more details :

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/Release-Information---14-5-1.html#concept.dita_4b1be0ea-cce8-4977-a552-29d53dfeb2a9_ToastNotification

 

It is possible to disable Toast Notification by settings this on configuration policy applied on computers :

DSM/Common Components/CAF/General/CAF Dialog: Enable Toast Notifications = False

With this settings legacy dialog box (cfCafDialog.exe) will appear again

Additional Information

Windows Notification may be disabled on the computers.

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=IPo9imPHtfwY7XAsXaBm9Q==

 

In this case this setting should be applied in order to get the reboot dialog box displayed.

DSM/Common Components/CAF/General/CAF Dialog: Enable Toast Notifications = False

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