CSM encounters 'No sites found for SiteID xxxxx' message

Products

• CHORUS SOFTWARE MANAGER

Issue/Introduction

Using CSM to perform the 'Get Latest Maintenance' or 'Add External Maintenance' fails with the error stating 'No Sites Found for the given SiteID'

Environment

Release : 6.0

Component : Chorus Software Manager

Cause

Missing Logon credentials

Resolution

The maintenance download problem condition occurred due to the customer's support credentials in CSM missing a password. Once a new password was supplied for the customer's credentials in CSM  the downloads worked.