CSM encounters 'No sites found for SiteID xxxxx' message
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CSM encounters 'No sites found for SiteID xxxxx' message

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Article ID: 235799

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Updated On:

Products

CHORUS SOFTWARE MANAGER

Issue/Introduction

Using CSM to perform the 'Get Latest Maintenance' or 'Add External Maintenance' fails with the error stating 'No Sites Found for the given SiteID'

Environment

Release : 6.0

Component : Chorus Software Manager

Cause

Missing Logon credentials

Resolution

The maintenance download problem condition occurred due to the customer's support credentials in CSM missing a password. Once a new password was supplied for the customer's credentials in CSM  the downloads worked.