Manual uninstall of IT Analytics

Products

• IT Analytics

Issue/Introduction

The recommended method for uninstalling Symantec IT Analytics (ITA) is via the IT Analytics Server Setup application. When this method is unavailable or fails to complete, manually removing the product may be necessary. Because ITA utilizes a distributed architecture, administrator access to each of the component servers is required to complete this process.

Environment

Release : 2.9.x

Component : Microsoft Internet Information Services, Microsoft SQL Server, Microsoft SQL Server Analysis Services, Microsoft SQL Server Reporting Services

Resolution

To manually remove ITA and its components, follow the steps of each section of this procedure:

IT Analytics (application)

1. In the IT Analytics console, click the gear button at the top of the window and select Settings > Processing Jobs
2. Highlight each job and click the Delete button
3. Navigate to Settings > Reports Installation
4. Select all installed reports and click the Uninstall button
5. Navigate to Settings > Cubes Installation
6. Select all installed cubes and click the Uninstall button
7. Navigate to Settings > Data Sources
8. Click the gear icon next to each data source and select Remove Connection or Remove All Connections
9. Navigate to Settings > Content Packs
10. Select all installed content packs and click the Uninstall button

Microsoft Internet Information Services (IIS)

1. Open Internet Information Services (IIS) Manager.
2. Under Connections, expand the Sites folder.
3. Right-click the site ITAnalytics and select Remove
4. Select Application Pools
5. Right-click ITAnalyticsServer_AppPool in the list of Application Pools and select Remove
6. In Windows Explorer, delete the following folder:

   %SystemDrive%\Program Files\Bay Dynamics

7. In Windows Explorer, delete the following folder:

   %SystemDrive%\ProgramData\BayDynamics

Microsoft SQL Server

1. Open SQL Server Management Studio (SSMS)
2. In the Connect to Server window, select the following:
   1. Server type: Database Engine
   2. Server name: ITAnalytics database hostname
   3. Authentication: Administrator-level account credentials to remove the ITAnalytics database
   4. Click Connect
3. In Object Explorer, expand the Databases folder
4. Right-click on the ITAnalytics database (ITAnalytics is the default name) and select Delete
5. Expand the SQL Server Agent folder
6. Right-click any ITA cube processing jobs and select Delete
7. Expand the SQL Server Agent > Proxies > Analysis Services Command folder
8. Right-click IT Analytics Proxy and select Delete
9. Navigate to Security > Credentials
10. Right-click IT Analytics Credential and select Delete
11. Expand the Server Objects > Linked Servers folder
12. Right-click any ITA data source linked servers and select Delete
13. In Windows Explorer, delete the following folder:

    %SystemDrive%\Program Files\Bay Dynamics

14. In Windows Explorer, delete the following folder:

    %SystemDrive%\ProgramData\BayDynamics

Microsoft SQL Server Analysis Services (SSAS)

1. Open SQL Server Management Studio (SSMS)
2. In the Connect to Server window, select the following:
   1. Server type: Analysis Services
   2. Server name: ITAnalytics database hostname
   3. Authentication: Administrator-level account credentials to remove the ITAnalytics database and cube
   4. Click Connect
3. Expand the Databases folder
4. Right-click ITAnalytics and select Delete

 

Additional Information

ITA does not make any changes to the Windows Registry. Certain third-party software prerequisites may modify the Registry (e.g., Microsoft .NET framework 4.7.1, Oracle Client) and must be removed independently. Windows Server features and roles must also be removed (if desired) per Microsoft's instructions.