PxPolicy SOAP Call Fails During Testing - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

During PxPolicy testing, a SOAP call fails with the error: "Failed running web service". This error typically occurs when required SOAP parameters are missing or incorrectly configured in the policy definition.

Environment

Identity Manager 14.5

Cause

The PxPolicy configuration is missing the mandatory SOAP Action parameter required to execute the web service call successfully.

Resolution

1. Open the Identity Manager User Console.
2. Navigate to the PxPolicy definition where the SOAP call is configured.
3. Verify that the following required parameters are populated:
   • WSDL URL
   • SOAP Action
   • SOAP Version
   • SOAP Request Message
4. Save the configuration and re-run the test to confirm the resolution.

Additional Information

Review the KB article to determine how to set the Soap Action, Configuring SOAP Action Templates for PxPolicy Integration - Identity Manager

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