Identity Manager\Identity Portal ERROR: "failed handling operation rollback -- java.util.concurrent.TimeoutException: java.util.concurrent.TimeoutException​"
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Identity Manager\Identity Portal ERROR: "failed handling operation rollback -- java.util.concurrent.TimeoutException: java.util.concurrent.TimeoutException​"

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Article ID: 235528

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Updated On:

Products

CA Identity Manager

Issue/Introduction

The Server startup is failing with an error

ERROR: "failed handling operation rollback -- java.util.concurrent.TimeoutException: java.util.concurrent.TimeoutException​"

Virtual Appliance dashboard can also show "Wildfly is not running"

Environment

 Symantec Identity Manager 14.4.0

Cause

This issue occurs when the deployment timeout is not configured in the standalone-full.xml file.

Resolution

​To resolve this issue for Identity Manager. add the deployment-timeout in the standalone-full.xml file in the location <EAP-7.1>/standalone/configuration
 
<subsystem xmlns="urn:jboss:domain:deployment-scanner:2.0">
            <deployment-scanner path="deployments" relative-to="jboss.server.base.dir" scan-interval="5000" runtime-failure-causes-rollback="${jboss.deployment.scanner.rollback.on.failure:false}"/>
        </subsystem>
 
Replace with:
<subsystem xmlns="urn:jboss:domain:deployment-scanner:2.0">
            <deployment-scanner path="deployments" relative-to="jboss.server.base.dir" scan-interval="5000" deployment-timeout="3600"/>
        </subsystem>​

-----

Identity Portal:

If you follow the same steps above for IP, this will not work as Virtual Appliance will revert to the IM controller. You are unable to access the IP controller. This was a confirmed issue with base 14.4.  This has been resolved in 14.4.2.  Open a case with support and reference:

DE574739

HF_IP-14.4.2-20230812164357-33515147_0001.tgz.gpg

 

 

 

Additional Information

Error Stack:
 
ERROR [org.jboss.as.controller.client] (Controller Boot Thread) WFLYCTL0190: Step handler org.jboss.as.domain.management.security.SecurityRealmAddHandler$ServiceInstallStepHandler@654baa86 for operation add at address [
    ("core-service" => "management"),
    ("security-realm" => "ManagementRealm")
] failed handling operation rollback -- java.util.concurrent.TimeoutException
2019-09-24 00:07:29,541 ERROR [org.jboss.as.controller.management-operation] (Controller Boot Thread) WFLYCTL0190: Step handler org.jboss.as.controller.AbstractControllerService$ModelControllerServiceInitializationBootStepHandler$1@7f50096e for operation boottime-controller-initializer-step at address [] failed handling operation rollback -- java.util.concurrent.TimeoutException: java.util.concurrent.TimeoutException