IIS Webagent R12.52 SP1 CR11 Crashes on Nested OU user authentication

Products

• SITEMINDER

Issue/Introduction

SiteMinder Agent crashes when a user access protected resource with previously authenticated session via SAML.

The following error appears in the event log:

Log Name:      Application
Source:        Application Error
Date:          06.10.2021 09:49:14
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      X93513.xyz.com
Description:
Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x5215df96
Faulting module name: IIS7WebAgent.dll, version: 12.52.111.2820, time stamp: 0x5f8d8274
Exception code: 0xc0000409
Fault offset: 0x000000000014c1c4
Faulting process id: 0x25f4
Faulting application start time: 0x01d7ba861d88c23f
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Program Files\CA\webagent\win64\bin\IIS7WebAgent.dll
Report Id: e5d1ef10-2679-11ec-80f2-005056b072f3
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2021-10-06T07:49:14.000000000Z" />
    <EventRecordID>353940</EventRecordID>
    <Channel>Application</Channel>
    <Computer>X9351338.xyz.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>w3wp.exe</Data>
    <Data>8.5.9600.16384</Data>
    <Data>5215df96</Data>
    <Data>IIS7WebAgent.dll</Data>
    <Data>12.52.111.2820</Data>
    <Data>5f8d8274</Data>
    <Data>c0000409</Data>
    <Data>000000000014c1c4</Data>
    <Data>25f4</Data>
    <Data>01d7ba861d88c23f</Data>
    <Data>c:\windows\system32\inetsrv\w3wp.exe</Data>
    <Data>C:\Program Files\CA\webagent\win64\bin\IIS7WebAgent.dll</Data>
    <Data>e5d1ef10-2679-11ec-80f2-005056b072f3</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Environment

Release : 12.52

Component : SITEMINDER -WEB AGENT FOR IIS

Resolution

Dev fix is available for R12.52 Sp1 CR11 webagent, Contact Broadcom support to get this patch fix.