[PAM] SQL Developer launches in Transparent Login but RDP session closes immediately

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Transparent Login for SQL Developer is not working as the RDP session closes immediately after the SQL Developer is launched.

As this happens quickly, sometimes only a black screen is displayed on RDP session and closes without any hint of what is happening.

Environment

Release : 4.0

Component : PRIVILEGED ACCESS MANAGEMENT

Cause

The filepath is CASE SENSITIVE!

If by any chance the filepath is with wrong case(for example: "C:\sqldeveloper\sqldeveloper\bin\sqldeveloper64w.exe") then this issue will occur.

This is regardless of PAM version.
If you enter invalid filename(wrong case) then it is the "Remote Desktop Services" that will fail to find the exact matching entry in the "RemoteApp Programs" so the program will be shutdown.

This leads to RDP session getting closed as a result.

Resolution

Make sure you enter the filepath exactly as how it is registered at the RDP Apps Collection.