Application Hardening is not installed when upgrading to 14.3 RU4 if it is downloaded from LiveUpdate Administrator.

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

On devices running embedded Operating Systems that are upgraded to 14.3 RU4, Application Hardening is not installed as expected.  This only happens if the Symantec Endpoint Protection (SEP) agent downloads the upgrade package from a LiveUpdate Administrator.

Environment

• Embedded Operating Systems
• 14.3 RU4

Resolution

When a SEP agent downloads an installation package from LiveUpdate Administrator that upgrades the agent version, the installed feature set does not change.  This is by design.  If the existing pre-14.3 RU4 agent feature set did not include Application Hardening, the feature will not be added when the agent upgrades to 14.3 RU4.

Additionally, on embedded Operating Systems the SEP agent installation files are not cached so it is not possible to modify the feature set after install.