Service manger integration
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Service manger integration

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Article ID: 235350

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Need a better understanding of the configuration and integration of the actions to create tickets from SOI to SM. 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

We went over the SOI to SDM process including the actions and HelpDesk configuration.

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