PurgeClearedAlerts take approx five hour to complete the job

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

PurgeClearedAlerts runs longer than usual to complete its task. We also noticed alerts delay on SOI production. Log file attached for further analysis.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Console

Resolution

Upgrading CU3 patch solves this issue.