Unable to import a User Certificate from Broadcom Support Online

Products

• COMMON SERVICES FOR Z/OS

Issue/Introduction

When trying to import a User Certificate from Broadcom Support Online from https://eapi.broadcom.com/receiveorder/getSignedCert

It's possible to get the following messages:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <soapenv:Body>
      <soapenv:Fault>
         <faultcode>Server.Processing</faultcode>
         <faultstring>Backend Service not responding.</faultstring>
           <detail>
               <faultcode>Server.Processing</faultcode>
               <description>The server had a general processing error.</description>
          </detail>
      </soapenv:Fault>
   </soapenv:Body>
</soapenv:Envelope>

Or if you get the messages:

<soapenv:Body>
     <soapenv:Fault>
        <faultcode>soapenv:Server</faultcode>
        <faultstring>Policy Falsified</faultstring>
        <faultactor>https://eapi.broadcom.com/recveiveorder/getSignedCert</faultactor>
          <detail>
            <l7:policyResult xmlns:l7="http://www.layer7tech.com/ws/policy/fault" status="Assertion Falsified"/>
         </detail>
     </soapenv:Fault>
  </soapenv:Body>
</soapenv:Envelope>

Environment

Release : 15.0
Component : RECEIVE ORDER

Resolution

The email address/Broadcom support userid should be connected to a siteid/company id with entitlements before getting access to the certificates.

Another possibility could be that a previous attempt failed and there is still some older data cached in the internet browser...Clear the cash of the browser and enter the url again. It should prompt you for credentials again and this would be successful.