"Unable to register account with these details" error activating WSS account
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"Unable to register account with these details" error activating WSS account

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Article ID: 235179

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

User WSS tenant has just been provisioned
Next step is to activate it by clicking link sent to tenant admin user
After adding the information into the registration URL URL, the admin gets the following error:



The following popup is also reported 

Cause

Admin user the tenant was originally provisioned has a different email address than the one used during activation

Resolution

Need to make sure that the admin email address used in both provisioning activation is the same.

Check the email address the activation email was sent to, and use that when populating the activation/registration fields.