SSL Configurator Utility Wizard does not identify an existing keystore file

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

We followed "Set Up SSL for Tomcat Server" and created a keystore file. However, when we launch "SSL Configurator Utility Wizard", it shows the following message and asks to enter a new keystore password.

What does the wizard search for? Does the wizard not to detect the .keystore file created under C:\certificates folder?

Environment

Release : 17.3

Component : SDM - SSL/HTTPS

Resolution

The SSL Configurator Utility searches for a keystore file generated by the Utility, which is casm.keystore located under the CASM SSL Configurator folder. If it does not exist, the Utility will ask you for entering a new password to create it. If you copy the *.keystore file generated under "C:\certificates" folder to  "CASM SSL Configurator" folder and rename it to "casm.keystore", it should go to a screen "Available Tasks" shown on the step 12 of the document, but, you should follow the wizard and create a new keystore from scratch by the wizard for consistent steps. 

Additional Information

SSL Configurator Utility Wizard