Noticed that the SOI connector is cutting off characters cutting off characters when sending it to ITSM.
Release : 4.2
Component : Service Operations Insight (SOI) Manager
In ITPAM, change the field to 199 characters due to limit set in ITSM.
RemedyITSM.description.substring(0,99)
to
RemedyITSM.description..substring(0,199)