Agents appears as disconnected and connected again after some time.
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Agents appears as disconnected and connected again after some time.

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Article ID: 235067

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Problem with agents located on premise while AE was migrated to the AWS. Agents appears as disconnected and connected again after some time.

Environment

Release : 12.3.x

Component : Automic Workload Automation

Cause

Time interval for the periodic Automic Automation Engine check was too long.

Resolution

The issue was solved when the KEEP_ALIVE parameter was set to 120 instead of 600 in UC_HOSTCHAR_DEFAULT variable .