SNMPCollector : max discovery time exceeded for a specific device

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

A device appear in our SNMPCollector probe with this error : "Profil in failure state".

If we look at the log of SNMPCollector probe, the following error is shown : 

Feb 03 xx:xx:xx [Thread-9, snmpcollector] Discovery of device XXXXXX exceeded max discover time of 15 minutes.  Will retry on next discovery interval.

Can we increase the discovery time by any way ?

In the snmpcollector.cfg, I don't see any parameter referring to discovery time.

The business impact is high, device cannot be discovered and then monitored due to this error.

Environment

Release : 20.4

- SNMPCollector 4.05T1

- Hub 9.34

- CentOS 7.6

Resolution

Add below key in probe's Raw Config --> Setup section: DISCOVER_DEVICE_TIMEOUT=30

Here 30 mins is the timeout for discovering the device.

You can adjust this parameter based upon the requirement.