New broker connection can't be startetd

Products

• CA Harvest Software Change Manager

Issue/Introduction

A user has the problem, that a new broker connection can't be started. No Dialog is opened to enter credentials and no broker is visible. Filter isn't implemented. 

Before the problem occurred, he had two sessions opened simultaneously and entered a new workspace. Connection via Citrix works, but not with Desktop Client.

On RTServer (Pecmonlog) no connection of this user is registered.

Environment

Release : 13.0.3 and higher

Component :  CA Harvest

Resolution

Deleted the .cascm folder in the user directory and let it rebuild the configuration settings.

Deleted both workspaces and let generate a  new one. This solved the problem.