How to disable WSS Agent temporarily for a particular user/system?

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

How to disable WSS Agent (WSSA) temporarily for a particular user/system/IP ?

Resolution

You can disable the WSS Agent for a specific PC or user from WSS Portal: 

Login to WSS Portal -> click Connectivity -> click Agents (here you can search for a particular PC/user/IP address)

Click "Actions" (on the right)

Click "Disable" and specify how many minutes you want to disable it.

If you are not able to locate particular system in the search above, you can visit WSS Agent UI on that system -> click 'About' tab -> copy 'Installation ID' and search that on WSS Portal.

More information: Change an Agent Status from the Cloud SWG Portal