How to disable WSS Agent temporarily for a particular user or client?

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

How to disable the CloudSWG WSS Agent (WSSA) temporarily for a particular user, Client IP, or Device ID?

Resolution

You can disable the WSS Agent in the Cloud SWG Portal for a specific: 

• User
• Client IP
• Device ID

 

Login to Cloud SWG Portal and navigate to: 

1. Connectivity
2. Agents (search for a User or Client IP)
3. Actions (right column)
4. Disable

 

Note: If you are not able to locate a particular machine, you can obtain the client machine's "Installation ID" from the WSSA client: 

• WSS Agent UI on the client, click "About" tab, and copy the "Installation ID" and search that in the CloudSWG Portal
• "Installation ID" (from the WSSA client) is the "Device ID" (in the Portal)

More information: Change an Agent Status from the Cloud SWG Portal