VIP Enterprise Gateway error: Upgrade Failed, Could not proceed with the upgrade.

Products

• VIP Service

Issue/Introduction

Upgrade of VIP Enterprise Upgrade failed with the error:

Upgrade Failed. Could not proceed with the upgrade: Creating the backup of VIP Enterprise Gateway failed.

• To know the cause of the upgrade failure, navigate to log folder in the install location and check the 'update.log' file.
• Remove the back up <Install_Dir>9.9.0.bak folder. Start the VIP Enterprise Gateway service manually and perform the upgrade from the Configuration Console.
• If the problem persists, contact Symantec support (https://www.symantec.com/contactsupport).

Cause

Existing files cannot be deleted or overwritten by the upgrade process

Resolution

• Navigate to the VIP Enterprise Gateway installation directory (example: \Program Files (x86)\Symantec)
• Rename any .bak file that contains the target upgrade version. (example: rename VIP_Enterprise_Gateway9.9.1.bak to VIP_Enterprise_Gateway9.9.1.bak.old if upgrading to 9.9.1.)
  
• Attempt the upgrade again. 
• If it still fails, review and attempt to correct errors in the update.log file located in the <install_dir>\VIP_Enterprise_Gateway\logs folder. 
• The renamed .bak file can safely be removed after a successful upgrade. 
• See also: Troubleshoot VIP Enterprise Gateway LiveUpdate and manual upgrade issues