VIP Enterprise Gateway error: Upgrade Failed, Could not proceed with the upgrade.

Products

• VIP Service

Issue/Introduction

Upgrade of VIP Enterprise Upgrade fails with error: Upgrade Failed. Could not proceed with the upgrade: Creating the backup of VIP Enterprise Gateway failed.

Cause

Existing files cannot be deleted or overwritten by the upgrade process

Resolution

• Navigate to the VIP Enterprise Gateway installation directory (example: \Program Files (x86)\Symantec)
• Remove the .bak file that contains the target upgrade version. (For example: If upgrading to version 9.10.0, delete VIP_Enterprise_Gateway9.10.0.bak). Sample backup files:
  
• Restart the VIP Enterprise Gateway server and try again. 
• If it still fails, review the update.log file located in the <install_dir>\VIP_Enterprise_Gateway\logs folder for errors. 
• See also: Troubleshoot VIP Enterprise Gateway LiveUpdate and manual upgrade issues